Termini e Condizioni

HomeTermini e Condizioni

Processing of personal data

According to what established by the art.10 of the law 675/96, we communicate that the personal data of our Customers are guardians in special lists to allow us to have them our lists and the prints that we periodically publish. The processing of data is done with the aid of automated tools, manuals and methods to ensure maximum security and confidentiality. It consists of all the operations provided for by article 1, paragraph 2, letter b, of the law.
We also confirm that this data is not transferred to third parties or disseminated or transferred abroad.
We also inform you that each Customer can exercise all the rights provided by Article 13 of the law, which allows him to request confirmation of the existence of your data, their vision, update, integration or cancellation, also may request more information by writing to info@biocantina.com.

For more information, refer to the privacy policy page

Right of withdrawal

Internet sales contracts are subject to the legal regulation regulating mail order sales and / or telephone (DL15 January 1992 n.50 Implementation of the EEC directive n.85 / 577 on contracts negotiated away from business premises) .
Therefore, if the customer does not remain satisfied with the purchase made, he has the right to reimburse the goods, upon written notice by registered mail to be sent no later than 7 days from receipt of goods to:

Coop. F.lli Giannattasio
Via della Transumanza
SS 544 – Km 43.300
76015 Trinitapoli (BT)
PI 03704750714

Essential condition for the exercise of the right of withdrawal, is the substantial integrity of the goods to be returned within 30 days.


For any report, complaint or request for information you can directly contact the address: info@biocantina.com, specifying the order number assigned to the conclusion of the order and reported as order confirmation sent by e-mail.

Secure Transactions.

The SSL Secure Server

We guarantee the security of the transmission of confidential data through the most established and known protocol for secure transactions on the Web: Secure Socket Layer (SSL) developed by Netscape Communication Inc. and subsequently supported by the most popular browsers (including Microsoft Internet Explorer).

The SSL system makes sure that confidential information (eg credit card number) travels on the Internet in an encrypted form, that is codified according to a complex mathematical algorithm that guarantees illegibility.
All the latest versions of the browsers are able to exchange information in encrypted form with secure servers (SSL): this happens automatically and independently without any operation by the user. When a user enters a secure server system, the Browser generally reports this event with a warning window and a page address characterized by the Https prefix, in addition:
– Netscape (version 4 and later)
displays the image of the “Closed Lock” at the bottom left and provides information on the SSL Certificate (Certification Authority – Release Dates and Deadline …) using the appropriate button on the menu;
– Internet Explorer (version 4 and later)
displays the image of the “Closed Lock” at the bottom right and provides information on the SSL Certificate (Certification Authority – Release and Expiry Dates …) using the appropriate menu item (file-property-certificate);
The transmission of data with the SSL system takes place when the user is about to enter the details for the payment and therefore his credit card number. In practice: from the personal data page, after having selected the payment by Credit, you access a page that allows the insertion of the details of the card and the subsequent sending of the same through the SSL Secure Server.The risk that someone takes possession of personal data, and therefore the number of your credit card, not it is related only to online transactions, but to every occasion of ordinary use. If this happens, it is always possible to contact the Credit Card Manager and refuse the charge, obtaining, once the actual conditions of use of the Card have been ascertained, the reimbursement of the amounts debited. There are also other payment methods, which Flander available to those who do not have a credit card or who do not want to communicate their data online.

Useful documents

Leg. 185/99 to protect consumers of electronic commerce: http://www.camera.it/parlam/leggi/deleghe/99185dl.htm